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Powered by ThinkBusiness Media                                                     Issue No. 05.04.10
   
Understanding
Your Top Performers


Top Performers 
Many in sales today didn't intend to make sales a career, but grew to love the job.

"We live for the chase, craving that euphoric validation from the close," wrote veteran salesman Jeff Schmitt in a recent BusinessWeek article. "Never take 'no' for an answer," has turned some of the best salespeople into rebels.

In this economy, however, keeping your sales force motivated and satisfied goes beyond offering a healthy commission. Bringing your rebels "inside" the organization is one way you can keep them productive and happy.

Here are several tips on how to turn your company's rebels into your best allies:
  • Be transparent by listening to feedback from your sales staff. Remember that they they have the best relationships with your clients and in many ways are the face of your organization. Be honest with them about the company's direction.
  • Share your reasoning when you make major decisions that impact them. Make sure your sales staff understand your vision for the company and your short-term and long-term goal.
  • Hold yourself accountable. You already hold your employees to high expectations. Realize that they hold you to high expectations, too.
  • Create a positive culture. Your corporate culture needs to be conveyed from the top of the company. Demonstrate the attitudes you want your employees to embrace.
  • Recognize success. In addition to bonuses, stroke your top performers' egos by publicly recognizing successes at special events that the entire company attends - not just the sales staff.
  • Share best practices among your sales team. Salespeople can get competitive with each other. Sharing best practices and success stories can improve everyone's performance and remind them that they're all on the same corporate team.

~ Adapted from BusinessWeek.com and
Secrets of Successful Salespeople


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